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Forward-deployed engineer · Solutions Architect

Your AI works in the demo.
I make it survive production.

I help founders and data/AI teams get AI running in regulated, data-sensitive production. The kind that holds up against real traffic and a security review. I stay on the build until it's cut over.

I work from Ewa Beach, Hawaii, with organizations across the US and Asia-Pacific, and I'm deliberate about where my hours go.

Nick Rios
Sr Solutions Architect @ Tonic.ai·ex-Clearbit / Talkdesk·UCLA EE/CompE·AWS Certified
About

Hi, I'm Nick. I work with founders and data/AI teams who need AI actually running in production. The hard part is usually the last mile, where real data and a security review decide whether it survives.

I studied electrical and computer engineering at UCLA, which taught me to think in systems and constraints before features. That led me into solutions architecture: the seat between what a business needs and what actually ships. At Tonic I drive the technical sale and implementation end to end; lately that means leading the scale-out and adoption of software across large organizations. The rest of my time goes to one hard problem at a time. Right now that's Gostly.

I'm based in Ewa Beach, Hawaii, and work remotely with teams anywhere. I guard time away from the keyboard, because that's where the energy for the hard problems comes from. When I'm not working, I'm usually in the water.

Most AI projects die in the gap between the demo and production. I live in that gap.

Currently building: Gostly — deterministic in-tenant testing for AI agents in regulated environments.
Nick paddling out on Kāneʻohe Bay, Koʻolau range behind
Windward Oʻahu. A lot of the thinking happens out here.
How I work

Three principles behind every engagement.

01Start from the objective.

I start from the business outcome and the real constraints, then pick whatever stack gets there. I don't have a favorite hammer.

02Outcome over hours.

I price and deliver on the result. I work deep and async from Hawaii, and I run my weeks so my judgment stays sharp through a long engagement.

03The whole solution.

I own the outcome from architecture through the production cutover, including the un-fun edges that usually get handed off. You end up with a working system instead of a recommendation.

Off the keyboard

Most of my non-keyboard hours are in the water, freediving the deep blue off Oʻahu, or on the sand with the dogs. When the work calls for it, I'm in the room with the team. I protect that balance on purpose, and it's a big reason the work stays good.

Experience: forward-deployed before it had a name
Tonic.ai
2022 – Present
Senior Solutions Architect
I'm the technical lead on enterprise deals: discovery, architecture, custom demos, the evaluation, and the deployment that follows.
  • ~$3M new & expansion ACV on deals where I was the technical lead
  • ~$5M including renewals and out-year ramp
Owned: requirements → architecture → custom demo → evaluation → deployment → post-impl.
PythonFastAPIPostgreSQLAWSDockerRAG pipelinesLoRA / PEFT fine-tuningPrompt engineering
Clearbit Acquired by HubSpot
2021 – 2022
Senior Technical Support Engineer
Re-implemented enterprise solutions across platforms and built the automation + reusable playbooks that cut first-response and resolution time by 50%+.
Owned: the hardest enterprise escalations + the tooling that made them repeatable.
PythonREST APIsCRM / CDPETLAutomation
Talkdesk
2019 – 2021
Integrations / Expert Services Engineer
Built custom middleware and Salesforce integrations that moved $1M+ in deals across the line, plus the implementation methodology the services team still runs on.
Owned: custom integration builds + the team's onboarding/case-study challenge framework.
TypeScriptSalesforceREST APIsCustom middlewareZoom & Microsoft APIs
Full resume (PDF) ↓Figures generalized to respect client + employer confidentiality.
Selected work
AI infra · startup build · self-hosted
Gostly
Zero agent test coverage → deterministic, production-safe replay for regulated teams.
A self-hosted proxy that captures real upstream traffic, redacts it in-tenant, and replays it as a deterministic mock for testing agents. No live vendor calls, no prod data in CI.
RustAxumTLS interceptionDeterministic replayLoRA (offline)DockerPostgreSQL
Architecture + build · Read →
Release engineering · Kubernetes · forward-deployed
Canary production deployment
Per-request canary rollout for a multi-tenant backend. Promote or roll back with one command.
Dropped into an unfamiliar Kubernetes codebase and built a per-request canary rollout: one-command deploy, promote, and rollback, plus the runbook to operate it.
Kubernetesnginx-ingressKustomizeMakefileCI/CD
Deployment design + runbook · Read →
Enterprise integration · CCaaS
Talkdesk Callbar
Closed high-impact integration gaps that were blocking enterprise deals.
Built the real-time Zoom + Microsoft sync into the integration suite. It was the missing piece that unblocked enterprise evaluations and helped close $1M+ in deals.
Custom middlewareZoom APIMicrosoftReal-time syncSalesforce
Custom integration, 2020 · Read →
0→1 · founder
UCLA-backed venture
Co-founded a peer-to-peer rental marketplace for college campuses out of the UCLA accelerator.
Pitched angels and VCs and led the campus-by-campus go-to-market. My first time taking a product from idea to pitch.
Two-sided marketplace0→1FundraisingGo-to-market
Co-founder, 2017–2018 · Read →

Have an AI system stuck between demo and production?

Tell me where it's stuck. If it's a fit, we'll book a working session. If it isn't, I'll tell you that too.

Let's work together →n.rios1997@gmail.com copyLinkedIn ↗